Before your move
Moving FAQs
Answers about estimates, packing, furniture, and moving day. For details specific to your move, send us your addresses and the help you need.
Timing and availability
Does requesting the 1-hour service guarantee arrival in an hour?
No. A 1-hour request is an urgent availability check, not a promise. The team confirms the actual available time and scope based on the inventory, the route, and the access at both addresses. Neither a one-hour arrival nor a one-hour job is guaranteed.
Can I book a same-hour move right now?
Send your details and the team will check current availability. If a slot is open, the arrangements are confirmed with you before the move is booked.
How short notice can a last-minute move be?
Availability depends on the current schedule. Send both addresses, the inventory, and your preferred timeframe, and the team will confirm what can be arranged within it.
Can a move happen on a weekend or after hours?
Yes. Commercial moves can be scheduled on weekends and after hours. For urgent and last-minute jobs, mention the preferred day when you submit the request, and the team will confirm weekend availability.
Making a request
What should I include with a move request?
Send both addresses, the inventory, packing status, deadline, and access details, plus a phone number where you can answer follow-up questions.
What helps you review large furniture?
Send photographs, approximate dimensions, and the route through both properties: stairs, turns, and loading access. This lets the team plan for tight spots before the crew arrives.
What measurements do you need for furniture?
Door width, stair width and depth, landing size, ceiling height at tight points, and the distance from the truck to the entrance. Measurements give the crew the clearest picture of what will fit.
Does sending the request form reserve a moving slot?
No. A request is not a booking. The request gets reviewed first, and the team confirms the details with you before a moving slot is reserved.
Handling your items
What if not everything is packed when the crew arrives?
Tell the team what is packed and what is not when you send the request. The crew works with the ready items while packing continues for the rest, and the plan is adjusted to match the actual timing.
Do you provide padding for furniture?
Yes. Furniture and the property around it are padded during the move. Let the team know if any piece has a delicate surface so it gets extra attention.
Can you reassemble furniture at the destination?
Yes. If items need to be put back together at the destination, include that in the request so the team can allocate enough time for it.
Do you move IT equipment and servers?
Yes. IT equipment needs special handling, so let the team know what is moving and how it is packed. That lets them plan the packing and transport accordingly.
Apartments and commercial moves
What building details matter most for an apartment move?
Elevator availability, loading hours, parking restrictions, and the distance from the street to the unit door. Include these in the request so the team can plan the move accordingly.
Do you need a certificate of insurance for apartment buildings?
Many LA buildings require a certificate of insurance (COI). Let the team know during the request so it can be arranged before the move date.
Can you move furniture up stairs in a walk-up building?
Yes. Include the number of floors, stair width, and any tight landings in the request so the crew knows what to expect before arrival.
How far in advance should I book a commercial move?
Two to three weeks is a good target for most office and retail moves. Last-minute commercial bookings depend on crew availability, so send the details and the team will confirm what can be done.